1. Subscription plans
Paid monthly subscriptions are billed in advance. You can cancel any time from Dashboard → Billing; cancellation takes effect at the end of the current period and you keep access until then. We do not pro-rate partial months.
2. EU 14-day right of withdrawal
Consumers in the EU have a 14-day right of withdrawal under Article 9 of the EU Consumer Rights Directive 2011/83/EU and § 355 BGB.
How the waiver works. Because the service is digital content delivered immediately, by clicking Subscribe you explicitly request immediate performance and acknowledge that you lose your right of withdrawal as soon as you start generating articles. This is consistent with § 356 Abs. 4 BGB and Art. 16(m) of the Directive.
If you have not generated any article and are within 14 days of the first charge, email support@goatwriter.io with subject “14-day withdrawal” and your account email. We will refund the full subscription fee within 14 days using the original payment method.
3. 30-day money-back guarantee (goodwill)
Even outside the EU statutory withdrawal window, if you're not happy with the service in your first 30 days of any new subscription, email us and we will refund the most recent subscription fee — no questions asked. This is a one-time goodwill gesture per account; it does not apply to renewals.
4. Credit packs (pay-as-you-go)
One-off credit packs (e.g. extra-articles top-ups) are non-refundable once any credit from the pack has been consumed. Unused packs can be refunded within 14 days of purchase by writing to support@goatwriter.io.
5. Free plan
The free plan is, well, free. There's nothing to refund.
6. Chargebacks
Please contact us first — we resolve almost every billing question within one business day. Initiating a chargeback before contacting support may result in account suspension while Stripe reviews the dispute.
7. Taxes
Roua Alturk operates as a Kleingewerbe (§ 1 GewO). VAT is not shown on invoices where the Kleinunternehmer rule under § 19 UStG applies. If you required a VAT-itemized invoice, contact us before subscribing.
8. Contact
Refund requests: support@goatwriter.io — please include the email on your account, the date of the charge, and the reason. We respond within one business day.